Question 1

How fast is fiber internet?

Accepted Answer

Fiber plans on the networks we sell start around 300–500 Mbps and go up to multi-gig (1–7 Gbps depending on the network). Unlike cable, fiber delivers symmetric speeds — your upload speed matches your download speed. This means video calls, cloud backups, and file sharing are just as fast as streaming and browsing.

Question 2

Is fiber available at my address?

Accepted Answer

Enter your street address on this page. We check the real fiber footprint for that exact home and tell you if it is live, coming soon, or not reachable yet. If it is coming soon we call you the day it goes live.

Question 3

Is there a contract or commitment?

Accepted Answer

The networks we sell today offer month-to-month fiber plans with no early termination fees. If a specific plan or promo carries a term, the specialist tells you before you agree to anything.

Question 4

Are there data caps?

Accepted Answer

No. Every fiber plan we sell includes unlimited data with no throttling, no caps, and no overage charges.

Question 5

How long does installation take?

Accepted Answer

Professional installation typically takes 2–4 hours. A certified technician handles everything from running the fiber line to setting up your Wi-Fi router. Most customers are online the same day.

Question 6

What equipment do I need?

Accepted Answer

Nothing to buy. The network installs an Optical Network Terminal (ONT) and provides a Wi-Fi router. Whether the router is included free or carries a small monthly fee depends on the network and plan — the specialist tells you the exact number on the call.

Question 7

What's the difference between fiber and cable internet?

Accepted Answer

Fiber uses light signals through glass strands, while cable uses electrical signals through copper wires. Fiber is faster, more reliable, has lower latency, and isn't affected by distance or network congestion the way cable is. Check out our Why Fiber page for a detailed comparison.

Question 8

How do I cancel or change my plan?

Accepted Answer

Give us a call and we'll point you to the right place. Plan changes and cancellations go through the network that serves you; month-to-month plans can be cancelled anytime without early termination fees.

Question 9

Do you record calls?

Accepted Answer

Yes. Our specialists tell you at the start of every call that it is recorded, and we keep the recording so there is always a clear record of what was agreed.

Question 10

Do you offer business internet?

Accepted Answer

We currently focus on residential service. Business fiber plans are coming soon. Contact us if you're interested and we'll notify you when business plans launch.

Question 11

What areas do you serve?

Accepted Answer

Nationwide. We work with almost every internet provider — Kinetic, Brightspeed, Frontier, AT&T Fiber, Verizon Fios, T-Mobile Fiber, Metronet, Google Fiber, Ripple, Spectrum, Xfinity, Optimum, Cox and more. Enter your address and we shop all of them for you.

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